Ricoh unveils three important healthcare innovations at HIMSS


New fax, prescription and photography solutions help tackle hospitals’ cost, care and privacy concerns

Orlando, FL, February 24, 2014 – Ricoh Americas Corporation today unveiled three major innovations for mobilizing information in today’s dynamic healthcare environment. Announced at the HIMSS healthcare IT conference in Orlando, the solutions improve the capture, transformation and management of faxes, prescriptions and clinical photography.

Enterprise fax
Sixty-three percent of healthcare providers still use fax to communicate,(1) and more than 4 in 10 respondents admitted to having read a paper fax intended for someone else.(2)

The Ricoh Enterprise Fax Server Solution for Healthcare helps eliminate the efficiency and privacy problems of “old school” fax, including phone line and paper costs, through a new software-based “electronic faxing” solution. The solution automates fax delivery from Ricoh multi-function products (MFPs) and a variety of clinical and back-office applications, organizes faxes for more secure retrieval (including mobile), and integrates fax with electronic health records (EHR) and hospital information management (HIM) platforms, labs, pharmacies and claims-processing systems.

The solution lets healthcare organizations retire standalone fax machines and costly dedicated phone lines. It also helps healthcare organizations comply with new, more stringent privacy protections in the HIPAA final omnibus rule.

Plain-paper Rx
Nearly half of Americans take prescription drugs,(3) and physicians ordered or prescribed 2.6 billion drugs in 2010.(4) To meet CMS rules protecting against copying, modification or counterfeiting, many healthcare organizations are using secure watermarked paper with unique serial numbers and time-consuming chain-of-custody procedures. This approach comes with a steep price: 15 to 25 cents per page for the paper alone, plus more costs for dedicated printers and special ordering and management processes.

The Ricoh Secure Plain Paper Rx Solution for Healthcare offers a more flexible and affordable way to meet CMS mandates. Instead of requiring full chain-of-custody documentation, the software uses microprinting, security feature warning boxes, consecutive numbering and other checks-and-balance features. It eliminates the need for pricey paper, removes reliance on printers with locking drawers, and demands significantly less intervention from the hospital’s human resources staff.

Healthcare camera
Digital photos play a major role in the care of wounds, burns and incisions. Unfortunately, downloading images can be error prone, saved images on the camera can present privacy problems, and most cameras can’t be sterilized.

Ricoh today demoed the G700SE Dynamic Capture camera, designed specifically for these healthcare challenges. It’s a powerful solution for capturing patient images, integrating them with EHRs and documenting patient progress over time. With the G700SE, a clinician uses the digital camera’s built-in barcode scanner to link information – such as images of an injury site – to a patient’s chart. The clinician can then enter any additional metadata such as barcodes, user-defined pick-list items, free typed messages and sound.

When the metadata is complete, the image and data stream wirelessly transmits to the EHR or HIM system through Ricoh’s integration solution, powered by InterSystems software. This workflow helps reduce the need for paper records, exhaustive text descriptions, time-consuming uploads, file associations and manual data entry.

“These three innovations help our customers address a major challenge of our time: more efficiently delivering higher-quality healthcare while ensuring privacy,” said Patrick Braun, Vice President, Healthcare Vertical, Ricoh Americas Corporation. “We look forward to exploring at HIMSS the unique problems that our customers and prospects are facing, and proposing ways we can help.”

See Ricoh at HIMSS booth #3739. For details on Ricoh’s full line of products, services and solutions, please visit

| About Ricoh |
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2013, Ricoh Group had worldwide sales of 1,924 billion yen (approx. 20 billion USD).

The majority of the company’s revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.

Under its corporate tagline, imagine. change., Ricoh helps companies transform the way they work and harness the collective imagination of their employees.

For further information, please visit

(1)June 2012 National Physicians Survey
(2)Opinion Matters survey
(3)Health, United States, 2012, table 91, published March 25, 2013
(4)National Ambulatory Medical Care Survey: 2010 Summary Tables


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